Thank you for your purchase with Nieves. Your satisfaction is our top priority. If you have any questions, suggestions or if something should not work, please call us at +41 (0)44 586 87 89 or send an e-mail to post@nieves.ch.
Our range of products is constantly adjusted. Our prices and the delivery costs may change from time to time. The current range of products and prices are displayed on our website. They are subject to special promotions and individual agreements.
The availability of the desired product is subject to alterations at any time. We reserve the right to refuse orders without giving reasons.
The goods are shipped properly packaged by mail or by courier to customers worldwide.
In case of delivery from Switzerland to addresses in other countries, additional costs may be incurred (customs, VAT, service charges) on the import into the destination country. These additional costs vary according to the local laws and regulations in the destination country and the weight and value of the shipment and will be charged to the customer.
Customs and taxation in the country of destination for all items that can be ordered through this site, are always up to the customer or the recipient receiving the goods. Our logistics partners will carry out this job by order and account of the customer, who herewith authorizes and instruct our logistics partners accordingly.
Customer deliveries occur only against advance payment. This can be provided as follows: Credit Card, PayPal, Apple Pay, Google Pay. Until full payment of the delivered goods, the merchandise remains the property of Nieves.
Orders can be withdrawn within 14 days of receipt of goods in any form (email, letter or telephone) and the goods (still shrink-wrapped) can be returned at the expense and risk of the customer. The return must include a copy of the publisher's order confirmation.
The refund for returned goods will only be credited to the customer's credit card used for payment, or on the corresponding PayPal account and only if the product is returned unopened and in perfect condition. For any refunds or cancellations we charge a handling fee of $10.
If the merchandise arrives damaged, we will replace it, if you let us know the latest within 24 hours from receipt of the product via e-mail and photo of the damaged goods. How to proceed with the damaged goods further, we will inform you. Please do not send us unsolicited goods back.
Merchandise with manufacturing defects or incorrect deliveries are exchanged at no cost to the customer and the cost of return will be refunded. The return must be accompanied by a copy of the publisher's order confirmation as well as the reason of the return in written form.
Refunds or credits as a result of exchange or return due to damaged goods, manufacturing defects or incorrect delivery occur exclusively to the credit card account or the PayPal account, through which the payment was settled.
We collect and process data using automatic data processing equipment in compliance with the applicable Swiss Data Protection Act. Your data is used exclusively for the proper handling of your order. Nieves will treat your data confidential and will not make it available to third parties unless it is necessary to process the data by third parties elsewhere at home or in a foreign country for operational reasons, in which the third parties are obliged to maintain confidentiality of the data by contract. Your use of the products or services offered by Nieves is connected to your agreement with the data processing described herein.
This contract is subject to Swiss law. Sole place of jurisdiction is Zurich, Switzerland.
Nieves
Ankerstrasse 27
8004 Zurich
Switzerland